Chris Duncan was appointed Chief Customer Officer in January 2016. Working across all three titles, he is responsible for circulation revenue and subscription sales of print and digital products, as well as brand management and customer experience.
During his career with the company he has played a leading role in building direct sales channels for all titles, growing revenue from subscriptions both in print and in digital channels. He has led cross functional teams to build the customer management, data and ecommerce capabilities that support the paid content strategy. Prior to joining News UK Chris was Managing Director of Infoloop and Alchemetrics, both agencies focused on customer value management for the publishing sector. Chris is married with two sons.